Welcome to the A'Luxe Skin FAQ page! Here youโll find answers to common questions about our natural products, ingredients, proper storage, and shipping policies.
๐ฟ Product Use
How do I use the Whipped Body Butters?
After showering or bathing, scoop a small amount of body butter into your hands and rub them together to melt it slightly. Apply all over your body to lock in deep hydration. For best results, apply while your skin is still slightly damp.
Can I use the Whipped Body Butters on my face?
Our body butters are formulated primarily for body hydration. If you are looking for facial moisture or have sensitive/acne-prone skin, we recommend our Whipped Glow Body Butter (Fragrance-Free) or spot-testing first, as rich natural oils may be heavy for facial skin.
How often should I use the Body Scrubs?
We recommend exfoliating with our Luminous Body Scrubs 2 to 3 times a week. Gently massage onto wet skin in circular motions, then rinse thoroughly with warm water. Avoid using scrubs on broken, irritated, or freshly shaved skin.
๐งช Ingredients & Formulations
Are A'Luxe Skin products 100% natural?
Yes! We pride ourselves on caring for your skin the natural way. We use high-quality natural oils, plant butters, unrefined sugars, and skin-loving botanicals like goat's milk, turmeric, and tea tree oil.
Are your products safe for sensitive skin or eczema?
Yes! Our Whipped Glow Body Butter (Unscented) is completely fragrance-free (0/5 scent projection) and crafted without artificial dyes or essential oils, making it ideal for sensitive skin and eczema-prone skin. Always perform a patch test on a small area of skin before full application.
Do your products contain synthetic fragrances?
Our scented products use gentle, skin-safe fragrance blends kept at a low concentration so they won't overwhelm your senses or irritate your skin. For zero added fragrance, choose our Whipped Glow line.
โ๏ธ Storage & Shelf Life
How long do your natural products last?
Because our products are made with natural ingredients without harsh chemical preservatives, they have a shelf life of 6 to 12 months from the date of purchase.
How should I store my Whipped Body Butters?
Store your body butters in a cool, dry place away from direct sunlight and moisture.
What happens if my body butter melts in transit or warm weather?
Since our body butters are handcrafted with natural plant oils and zero synthetic thickeners, warm temperatures during shipping can cause them to melt.
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If it melts: Simply place the jar in the refrigerator for 20โ30 minutes until it solidifies again.
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Note: Melting changes the whipped texture/volume, but it does not change the moisturizing benefits or effectiveness of the product!
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๐ฆ Shipping & Orders
How long does processing and shipping take?
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Processing Time: Handcrafted in small batches, orders are typically processed and packed within 3 to 5 business days.
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Shipping Time: Standard shipping usually takes 3 to 7 business days, depending on your location.
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Do you accept returns or exchanges?
Due to the personal nature of bath and body care products, all sales are final for hygiene and safety reasons. However, if there is an error with your order, please reach out to us and we will gladly help solve the issue.
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